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- 2801 E MAIN ST APT 527, RICHMOND, VA 23223
SURANIC
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Whether your contact center agents are in-house, outsourced or work from home, Suranic’s end user computing solutions allow you to quickly and easily deliver a secure, standardized desktop or application experience. Virtualization makes it easy to rely on agent BYOD or affordable thin client endpoints and allows you to easily scale with need. Suranic adds an additional benefit with our deep Business Insights, allowing you to track productivity, efficiency and optimization opportunities at the agent and desktop level.
Suranic is compatible with several cloud contact center solutions and robust enough to support HD video and softphone integrations. PCI and HIPAA compliant solutions are also available for contact center agents handling PCI or PHI.
See how users interact with desktops and applications so you can make smart decisions based on real data, usage metrics and company trends.
More than 100 user controls to regulate users’ ability to transfer data thereby protecting sensitive data, regulated information or IP.
Avoid costly hardware refresh cycles, infrastructure overbuying and capital intensive in-house VDI deployments while managing a more consistent, monthly operating cost.
Seamless support for HD video, VOIP softphone integration and other necessary apps directly within the cloud desktop to keep agents productive.
Customize application delivery, security and controls according to job role, group or campaign (i.e. shift supervisor, agent, quality assurance, etc.).
Focus IT resources on business process and customer satisfaction instead of endpoint device management and desktop support.
Let users access their desktops anytime, anywhere, from any device.
Deep business insights and analytics for smart, data-driven decisions.
Simple, affordable, compliant, secure endpoint options for any use case.
Third party audited HIPAA and PCI compliant desktops for easier compliance.
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